Meloriqo Support

For help with Meloriqo, write to shelbulab@gmail.com. We aim to reply within two business days.

It helps us to know your iPhone model and iOS version and, if your question concerns a particular song, its title. The Report option in a song's menu opens an email with the song's identifier already filled in.

Using Meloriqo

What does Meloriqo do?
Meloriqo turns material you want to remember, such as vocabulary, formulas, dates or definitions, into a short song. You provide a topic or your own lyrics, and the app writes and sings the song.

How do I sign in?
Meloriqo uses Sign in with Apple. You may choose to hide your email address, in which case we can still reach you through Apple's private relay service.

Who can use Meloriqo?
Anyone aged 13 or over. Users aged 13 to 17 need a parent or guardian to give consent, which the app asks them to confirm on the same device before the first song is made.

Songs and AI

How are songs created?
Your text is sent to a third-party AI provider, which writes the lyrics and generates the music. The app asks for your permission before your first song. Your text is not used to train AI models. Every song is generated by AI and carries an inaudible watermark identifying it as such.

A song is not right. What can I do?
AI can mishear, mispronounce or get facts wrong. You can edit the lyrics and generate the song again, and you should always check facts against your study materials. If a song fails to generate, the credits are returned to your account automatically.

Why was my request refused?
Automated filters decline some requests, for example those asking to imitate a real artist, those containing copyrighted lyrics, and those including content not permitted by our Community Guidelines. Please rephrase the request and try again. Accounts of users aged 13 to 17 have stricter filters.

May I use my songs outside the app?
Yes, you may use the songs you create for any lawful purpose, including sharing them. The conditions are set out in section 7 of the Terms of Use.

How do I report a song?
Open the song's menu and tap Report, or write to us. We review every report.

Subscriptions and credits

How do I cancel a subscription?
Subscriptions are managed by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, select Meloriqo and tap Cancel Subscription. You keep access until the end of the current period.

How do I request a refund?
Refunds are handled by Apple and can be requested at reportaproblem.apple.com. We are unable to issue refunds directly.

I made a purchase but cannot see it.
Open the Profile tab and tap Restore purchases. If the purchase still does not appear, write to us with the date of purchase. Please do not send us your Apple Account password or payment details.

Do credits expire?
Credits included in a subscription expire at the end of each period, or each month for a yearly plan. Credits bought in a pack do not expire. Credits have no cash value. Details are in section 11 of the Terms of Use.

My child wants to buy a subscription.
Purchases are made through Apple. With Family Sharing and Ask to Buy turned on, each purchase requires your approval on your own device.

Privacy and your account

How do I delete my account?
In the app, open the Profile tab and tap Delete Account. This permanently deletes your account, your prompts and songs, and the downloads on your device. Deleting the app alone does not delete your account. Deleting your account does not cancel a subscription, so please also cancel it in your Apple settings.

What data do you keep, and for how long?
This is described in our Privacy Policy. In summary, your songs and prompts are kept while your account exists, internal logs of AI requests are deleted after 90 days, and when you delete your account your data is removed from our systems immediately and from backups within about 30 days.

I am a parent. How can I access or delete my child's data, or withdraw consent?
Write to shelbulab@gmail.com from an address we can verify, giving your child's account email or the title of a song they made. You can also delete the account in the Profile tab of the app.

How do I make a privacy request?
Write to shelbulab@gmail.com. We respond to requests for access, correction or deletion within one month.

Contact

Support, privacy requests and copyright complaints: shelbulab@gmail.com. For a copyright complaint, please follow the procedure in section 10 of the Terms of Use.

Individual Entrepreneur Renat Shakirov, Ferdinand Tavadze Street 3, Building 5, Vake District, Tbilisi, Georgia